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SHIPPING & RETURNS

Shipping Policy

Thank you for supporting Projectierraleone.org! We appreciate your order and aim to deliver your purchase to you safely and efficiently. This policy outlines our shipping process and options.

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Order Processing:

  • We strive to process orders within 1-2 business days after they are placed.

  • You will receive a confirmation email with tracking information once your order ships.

 

Shipping Methods and Costs:

  • We offer various shipping options depending on your location and desired delivery speed. Shipping costs are calculated at checkout based on the chosen method and your order's weight and destination.

  • We offer standard and expedited shipping options. Please refer to our website or contact us for the most current estimated delivery times and costs for each option.

 

International Shipping:

  • We currently ship internationally to select countries.

  • International shipping costs and estimated delivery times will vary depending on your location.

  • Please note that you may be responsible for any import duties, customs fees, or taxes levied by your country upon arrival. We recommend checking with your local customs office for more information.

 

Tracking Your Order:

  • You will receive an email notification with a tracking number once your order ships.

  • You can track your package's progress through the carrier's website using the provided tracking number.

Return & Exchange Policy

We want you to be happy with your purchase! At Projectierraleone.org, we strive to provide high-quality products and a positive customer experience. This policy outlines the guidelines for returning or exchanging your order.

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Eligibility for Returns and Exchanges:

  • Unworn, unwashed, and undamaged items with original tags attached are eligible for return or exchange within 30 days of purchase.

  • Items purchased on sale or with a discount code may have different return and exchange policies. Please refer to the specific product details or promotional information for details.

 

Non-returnable and Non-exchangeable Items:

  • We cannot accept returns or exchanges for used, washed, or damaged items.

  • For hygiene reasons, certain items, such as earrings and undergarments, are non-returnable and non-exchangeable.

  • Personalized or custom-made items are also non-returnable and non-exchangeable.

 

Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact our customer care team within 30 days of receiving your order. You can reach us by email at [email address removed] or by phone at (include phone number if applicable).

  • Our customer care team will provide you with a return authorization number and instructions on how to return your item(s).

 

Return Shipping Costs:

  • You are responsible for the return shipping costs unless the item is incorrect or defective.

  • We recommend using a trackable shipping method for your return to ensure safe delivery.

 

Exchanges:

  • If you wish to exchange an item for a different size or colour, subject to availability, please indicate this in your return request email.

  • We will ship the replacement item once we receive the returned item and it meets our return criteria.

  • You will be responsible for any additional shipping costs associated with the exchange.

 

Refunds:

  • Once we receive your returned item and verify that it meets our return criteria, we will issue a full refund to the original payment method within 5-7 business days.

  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or financial institution.

 

We appreciate your understanding! If you have any questions about our Return & Exchange Policy, please don't hesitate to contact our customer care team. We're here to help!

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